Policies and Procedures

At WavePoint Support, we are committed to delivering safe, ethical, and high-quality services aligned with the NDIS Quality and Safeguards Commission.
Our policies outline how we protect your rights, privacy, and wellbeing while ensuring consistent, person-centred support.
📄 Request a copy: Please contact us if you would like our Policies & Procedures PDF.
We are currently working towards becoming a NDIS Registered Provider, with our systems and practices aligned to the NDIS Practice Standards.
Policies & Procedures
☐ NDIS Code of Conduct policy☐ Complaints & Feedback policy☐ Incident Management policy☐ Risk Management framework☐ Privacy & Confidentiality policy☐ Conflict of Interest policy☐ Participant Rights policy
Service Agreements & Documentation
☐ Written service agreements in place☐ Pricing aligns with NDIS Pricing Arrangements☐ Cancellation policy clearly outlined☐ Case notes are completed and up to date☐ Participant records are stored securely
Contact Information
0427 345 529
enquiries@wavepointsupport.com.au
Provider Number: 405 017 4571 CRN: 698 021 144
Links
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Acknowledgement & Inclusion Statement:
WavePoint Support Co acknowledges the Wurundjeri People of the Kulin Nation as the Traditional Custodians of the land on which we work. We recognise their continuing connection to land, waterways and community, and pay our respects to Elders past, present and emerging.
We are committed to ensuring that everyone we work with feels safe, empowered, supported and respected. We celebrate and embrace diversity, including differences in race, culture, ability, gender, sexuality and gender identity.